UX/UI

Bris

Bris – Barnens Rätt i Samhället is a Swedish non-profit that strengthens children’s and young people’s rights. They provide 24/7 support through phone, chat, SMS, and email with professional counsellor.

THE CHALLENGES
Bris has noticed that many users go straight to the “Talk to us” feature, creating high demand and long waits. To ease counselors’ workload and help users access other support—such as articles, videos, and resources—Bris aimed to improve accessibility and make relevant information easier to find.

THE SOLUTION
Together with a UX colleague, I explored different user flows, navigation patterns, and visual design approaches. We developed a chatbot-like solution where children answer simple questions by selecting predefined options. Their answers guide them forward in a clear flow—a product named Hitta rätt (“Find the Right Path”).

Hitta rätt leads children step by step to the digital destination that best matches their needs. Multiple rounds of user testing with children provided valuable feedback, which we used to refine the flow and improve the interface, while giving Bris a deeper understanding of how children interact with digital tools.

Early-stage Conceptual Design Sketches

I explored different design patters and flows which were presented to client.

A vertical flow where users advance by tapping a single choice at each step, with the interface progressing from right to left.

A horizontal flow where users advance by tapping a pill-shaped option, with the interface progressing from bottom to top.

New Figma components

Additional components created to streamline the creation of new user flows.